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Apache Tomcat/TomEE Enterprise Support

Enterprise Support for Apache Tomcat and Apache TomEE
With our enterprise support, we want to transfer not only our knowledge about Apache Tomcat and Apache TomEE and also other Java EE technologies including JPA, EJB, CDI, JSF, JSTL, JTA, JMS etc. We will help our customers to develop and deploy their production based Java EE applications smoothly.

We have been working and contributing a lot of Apache Software Foundation Java EE projects.  We have very deep knowledge and experience in the following Apache projects:

  • Apache Tomcat
  • Apache TomEE
  • Apache OpenWebBeans
  • Apache OpenEJB
  • Apache OpenJPA
  • Apache MyFaces
  • Apache BVAL.

More than Support
We also provide ManageCat Management, Monitoring and TroubleShooting Platform with our enterprise support. With our enterprise support, you will also able to use the ManageCat Platform free of charge. Apache TomEE Cookbook will also be provided to enterprise support customers.

Support Plans
Apache Tomcat and TomEE is supported by the ManageCat Java EE Experts according to the subscription plans. There are two different subscription plans for support, "Standard Support" and "Enterprise Support". Subscription support price is calculated based on the number of servers you deploy. There are also discounts at certain levels according to the number of servers you want to buy subscription.

Price

Our support price is very cost effective. Please contact with This email address is being protected from spambots. You need JavaScript enabled to view it. to get more information about prices and support details.

 

Standard Support

Enterprise Support

Support Features

 

 

Apache TomEE Book

ManageCat Platform

Product Updates

Security Patches

Emergency Hot Fixes

-

Service Hours

5x8

7x24

Number of Incidents

Unlimited

Unlimited

Web Based Support

Bug Fix Priority

-

Bug Tracking

Phone and IM Support

-

Max Response Time

See Below

See Below

End of Life Support

-

Price

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

 Support System

There is a support system at http://support.managecat.com which is managed by the ManageCat professionals available at 24x7. Support tickets are opened in this system. This system is watched by our senior engineers who are expert on Apache Tomcat and Apache TomEE application servers. 

Response Times

Response times to the opened tickets are calculated according to the severity levels of the problem:

  • Severtiy-1:Very critical, 1-4 hours
  • Severtiy-2:Critical, 4-8 hours
  • Severity-3:Normal, 24 hours
  • Severity-4:Informational, 48 hours

 

Start managing your system now!