• +1 909 366-9337
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Support for Apache Tomcat

ManageCat is committed to delivering high-quality 24x7 Apache Tomcat enterprise support to their customers. All technical inquiries are reviewed directly by our senior Apache Tomcat engineers.

With our enterprise support, we want to transfer not only our knowledge about Apache Tomcat but also other Java EE technologies including JPA, EJB, CDI, JSF, JSTL, JTA, JMS and others. We will help our customers to develop and deploy their production based Java EE applications smoothly.

Contact Us

Apache Tomcat Enterprise Support

MANAGECAT will provide access to a ticketing system and email address, which will be available twenty-four (24) hours per day, seven
(7) days per week. The email account will be maintained by qualified support specialists, who shall use commercially reasonable efforts to
answer questions and resolve problems regarding the Apache Tomcat. For the Severity-1 and Severity-2 level issues, there also exist a
telephone line to initiate the initial request. Please see below SLA and Service Hours.

Apache Tomcat support services will include:
  • Advise proper configuration of Apache Tomcat.
  • Provide technical support.
  • Provide security vulnerability notifications.
  • Determine the problem and identifying solutions.
  • Determine liability in case of faulty situation.
  • Include emergency hot fixes services.
 

Enterprise Support

Support Features

 

Apache Tomcat Knowlegdebase

ManageCat Platform

Product Updates

Security Patches

Emergency Hot Fixes

Service Hours

7x24

Number of Incidents

Unlimited

Web Based Support

Bug Fix Priority

Bug Tracking

Phone and IM Support

Max Response Time

See Below

End of Life Support

Price

Contact Sales

SLA and Service Hours
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.

Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:
  • Severtiy-1: Very critical, 1-4 hours
  • Severtiy-2: Critical, 4-8 hours
  • Severity-3: Normal, 24 hours
  • Severity-4: Informational, 48 hours

Case Resolution
When Support Contact wishes to engage MANAGECAT technical support, Support Contact will contact MANAGECAT technical support
using the MANAGECAT customer portal. For 24x7 Enterprise Support, MANAGECAT also provides telephone assistance for Severity-1
and Severty-2 level issues.

Our extended enterprise support includes:
  • Technical support on and around the software for production environments, including troubleshooting, diagnosis and resolution of
    issues which do not require source code patches.
  • MANAGECAT will attempt to provide patches for customers upon request, and where technically possible, for the following:
    Severity-1 issues; Critical Security Vulnerabilities; Severity-2 issues where the product in a non-production environment is
    nearing a critical milestone, is unusable, and no workaround is available.
  • Access to software downloads, technical content and knowledge base articles.
© 2018 ManageCat. All Rights Reserved.