Developer Support

The ManageCat Developer support subscription allows the use of Apache Tomcat and Apahce TomEE in non-production (such as development, test, QA and staging) runtime environments.

With ManageCat Developer support subscription, you are able to access our Apache Tomcat, Apache TomEE and Java EE experts who can help you to resolve design issues, configure and optimize the server setup, and diagnose the Apache Tomcat and TomEE issues. Our engineers also have extensive experience for developing Java EE and Spring based applications including SpringBoot.

ManageCat Developer Support

MANAGECAT will provide access to a ticketing system and email address, which will be available ten (10) hours per five (5) busuiness days per week. The email account will be maintained by qualified development support specialists, who shall use commercially reasonable efforts to answer questions and resolve problems regarding the Apache Tomcat, Apache TomEE, Java EE Technologies, Spring Framework, SpringBoot and related Java enterprise technologies. For the Severity-1 and Severity-2 level issues, there also exist a telephone line to initiate the initial request. Please see below SLA and Service Hours.

ManageCat developer support services will include:

Advise proper configuration of Apache Tomcat, Apache TomEE.
Provide technical support.
Provide Java EE development support.
Provide framework (such as Springboot, Spring) support.
Determine the development based problem and identifying solutions.
Optimize server environment.
Weekely online meetings.
Unlimited questions (Maximum of 4 open support tickets at any time)

	Developer Support
*Support Features*
Apache Tomcat Knowlegdebase	√
ManageCat Platform	√
Service Hours	10 hours per week
Number of Incidents	Unlimited
Web Based Support	√
Bug Fix Priority	√
Bug Tracking	√
Phone and IM Support	√
Max Response Time	See Below
Price	Contact Sales

SLA and Service Hours
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.

Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:

Severtiy-1: Very critical, 2-8 hours
Severtiy-2: Critical, 8-12 hours
Severity-3: Normal, 1 days
Severity-4: Informational, 2 days

Case Resolution
When Support Contact wishes to engage MANAGECAT developer support, Support Contact will contact MANAGECAT developer support using the MANAGECAT customer portal.