Developer Support
The ManageCat Developer support subscription allows the use of Apache Tomcat and Apahce TomEE in non-production (such as development, test, QA and staging) runtime environments.
With ManageCat Developer support subscription, you are able to access our Apache Tomcat, Apache TomEE and Java EE experts who can help you to resolve design issues, configure and optimize the server setup, and diagnose the Apache Tomcat and TomEE issues. Our engineers also have extensive experience for developing Java EE and Spring based applications including SpringBoot.
ManageCat Developer Support
ManageCat developer support services will include:
- Advise proper configuration of Apache Tomcat, Apache TomEE.
- Provide technical support.
- Provide Java EE development support.
- Provide framework (such as Springboot, Spring) support.
- Determine the development based problem and identifying solutions.
- Optimize server environment.
- Weekely online meetings.
- Unlimited questions (Maximum of 4 open support tickets at any time)
Developer Support |
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Support Features |
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Apache Tomcat Knowlegdebase |
√ |
ManageCat Platform |
√ |
Service Hours |
10 hours per week |
Number of Incidents |
Unlimited |
Web Based Support |
√ |
Bug Fix Priority |
√ |
Bug Tracking |
√ |
Phone and IM Support |
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Max Response Time |
See Below |
Price |
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.
Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:
- Severtiy-1: Very critical, 2-8 hours
- Severtiy-2: Critical, 8-12 hours
- Severity-3: Normal, 1 days
- Severity-4: Informational, 2 days
When Support Contact wishes to engage MANAGECAT developer support, Support Contact will contact MANAGECAT developer support using the MANAGECAT customer portal.