Developer Support
The ManageCat Developer support subscription allows the use of open source infrastructure products in non-production (such as development, test, QA and staging) runtime environments.
With ManageCat Developer support subscription, you are able to access our senior open source technology experts who can help you to resolve design issues, configure and optimize the product setup, and diagnose configuration issues. Our senior technical architects are ready to help to prepare your company open source strategy and apply it to your current/future projects.
ManageCat Developer Support
Developer support service:
- Advises proper configuration of related open source product.
- Provides technical support.
- Provides project development/architectural design support.
- Helps to define your company long term open source strategy.
- Determines the development based problem and identifying solutions.
- Optimizes your development process.
- Includes weekely online meetings.
- Includes unlimited questions (Maximum of 4 open support tickets at any time)
Developer Support |
|
Support Features |
|
Knowlegdebase Portal |
√ |
ManageCat Admin Platform |
√ |
Service Hours |
10 hours per week |
Number of Incidents |
Unlimited |
Web Based Support |
√ |
Bug Fix Priority |
√ |
Bug Tracking |
√ |
Phone and IM Support |
√ |
Max Response Time |
See Below |
Price |
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.
Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:
- Severtiy-1: Very critical, 2-8 hours
- Severtiy-2: Critical, 8-12 hours
- Severity-3: Normal, 1 days
- Severity-4: Informational, 2 days
When Support Contact wishes to engage MANAGECAT developer support, Support Contact will contact MANAGECAT developer support using the MANAGECAT customer portal.